Whistleblowing Channel

Complaints channel that responds to Article 8 of DL no. 109-E/2021, of December 9, which approves the GENERAL REGIME OF CORRUPTION PREVENTION (RGPC). It allows to comply with the duty of protection of the whistleblower, being fully confidential, in accordance with Law 93/2021, which transposes Directive (EU) 2019/1937 – Whistleblowing.

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Promote the dissemination of the values of integrity, probity, transparency and responsibility

Reporting irregularities, infractions or crimes (whistleblowing) in public or private entities is a crucial issue, with countless cases in which the lack of timely knowledge about irregular situations brought irreparable consequences for these organizations.

The formalization of a complaint must be objective, complete and substantiated, indicating, whenever possible, detailed information about the facts, the place where they occurred, the justification of the reason for the complaint, as well as other issues that they deem relevant to the process.

Confidential does not mean anonymous.

Please note that if you choose to make an anonymous report, you will not be provided with any information other than that found on the report tracking page.

Common Questions

1. What is the Whistleblower Channel?

Whistleblowing Channel is a web platform to comply with the new Law n.º 93/2021.

2. What is Law No. 93/2021 about?

All entities with more than 50 employees are required to provide an internal reporting channel for reporting irregular, discriminatory or ethically questionable behavior.

3. When to use this Channel to report?

This channel should be used, to inform the institution represented here, about cases that have occurred in the same and that it considers do not correspond with the respective standards of ethics and values, or that it considers that may affect the well-being of the organization and / or people.

4. What should be included in a complaint?

The report should include as much information as possible about criminal offenses, irregularities or violations of the law.

5. Do I remain anonymous?

The report can be submitted 100% anonymously, if you wish, you can identify yourself and you can also submit a contact email address.

6. How to support the complaint?

As a whistleblower, you should provide as much concrete evidence of your suspicions as possible, although this is optional by evidencing the veracity of the report on the principle of good faith.

7. I reported what now?

Mata Shoeshas 7 days to respond after receiving the complaint in a clear and objective manner as well as the referral of the complaint to the respective entities. That said, Mata Shoeshas 3 months to inform what measures are planned or adopted as well as their justification.